OUR FAMILY - YOUR BUSINESS
Ian Dance created IDS in 1988 after a long career in the catering industry. Building networks with local businesses, the MOD, schools and care homes, Ian created a portfolio of clients who continue to use IDS today. In 2009 Ian retired leaving his sons Bruce and Glynn to take IDS forward. They have brought to the business a wealth of experience in the catering arena including working in hotels and restaurants. With qualifications in gas and electric engineering, our team is able to deal with an array of catering engineering requirements.
If you’re looking for catering equipment service engineers and installers in the South West, you’ve come to the right place. At Ian Dance Services Ltd our engineers are highly experienced and can provide a comprehensive range of catering engineering and services, including installation, repairs, maintenance and servicing. We fully understand that time waits for no one in the catering industry, which is why we endeavor to ensure that our work is always completed as quickly as possible, without compromising on quality.
BETTER CATERING ENGINEERS FOR THE SOUTH WEST
From the very beginning our close-knit family business has provided support to various catering establishments, including M.O.D sites, Hospitals, Schools, Restaurants, Care homes and Public houses for many years. Our customers are located in and around Weston-Super-Mare, Bristol, Bath and Taunton as well as areas further afield such as Cornwall, Dorset and the Midlands. Our staff are fully trained and qualified and are constantly keeping up-to-date with the latest changes and developments in the industry in order to provide you with the best possible service. Our Gas Safe registered and electrically qualified engineers are dedicated to providing you with the utmost levels of service, keeping downtime to an absolute minimum and helping you to continue doing what you do best without disruption.
ONLY THE HIGHEST STANDARDS
Despite providing an extremely high-quality service, we keep our costs consistently low, ensuring that we are a cost-effective option. This allows you to benefit from our skill and expertise without exceeding your budget. With an in-depth understanding of the catering industry, we’re able to see things from the point of view of our customers in the industry, ensuring that we’re able to deliver upon your expectations time and time again.
MEET THE TEAM
Bruce Dance – Director
Not only one of our Directors, Bruce is also a very experienced engineer, our policy & legislative guru and has a natural flare for sales. Bruce is very focused on moving IDS forward within a constantly changing environment and is passionate about all things catering! He has preferred to in-house train all the engineers therefore giving local people the chance of a great career. Bruce is a keen sailor and plans to sail around the world as soon as he can.
Glynn Dance – Director
Along with being Co-Director, Glynn is our chief engineer. What Glynn does not know about catering engineering is not worth worrying about. His knowledge is so great we often use him as an encyclopaedia. Glynn always finds solutions to even the most complicated fix. He loves taking holidays with his family and entertaining friends with great food and good wine.
Brenton is the man in the know when it comes to products, services and sales! He can visualise everything you need for your new commercial kitchen or help you bring your commercial space to life to the finest detail. From whether a unit will work in that corner to making sure you have all the right eco regs in place, our Sales Manager knows his stuff! You’ll often find him up and down the South Coast visiting our customers with his favourite ‘Wild Boys’ By Duran Duran soundtrack in the van!
Jamie Dance – Director
Jamie, Bruce’s son is one of our highly skilled engineers who has just been promoted to Director. He is an extremely knowledgeable and reliable engineer who loves challenges. His tenacious approach always results in getting the job done. Having just got married his free time is spent with his family entertaining/play fighting with his 2 young highly active sons.
Ben Marsh is our fantastic engineer who is also qualified in refrigeration and air conditioning. A very competent and conscientious engineer who will go that extra mile to help out the client. Along with Jamie, Ben is very knowledgeable, determined and can be relied upon to complete even the most problematic repairs. He loves his football and spending time with his beautiful daughter.
Our accounts guru with an incredible memory for facts and figures. From proforma’s to purchase orders and invoices to enquiries – Ben has it covered. Also if you have forgotten your password just ask.
Word of warning, Do not mess with his Petty Cash Tin!!
He is a very good Snooker and Pool player playing for a local team. He’s not a very good looser mind!
The first point of contact for quotes, servicing and engineering allocations – Mike works to co-ordinate all things IDS on a daily basis. He is fantastic at prioritising jobs, (Though not always popular with the engineers). His knowledge on spare parts is exceptional and will go out of his way to get works completed as soon as possible. Mike spends most of spare time looking after his two young sons, walking the dog and gardening. His ambition is to pass his driving test!!
Well what to say about Stephen or as he likes to be known as ‘Graham’, Don’t ask why as we don’t think he knows himself!! Graham is 3 years into his training and already proving himself as an accomplished and knowledgeable engineer who has just completed his City & Guilds category 1 in Refrigeration and Air Conditioning. Graham enjoys explaining how things work and giving his advice on the best solutions though you may need a translator as he has a very strong Manchester accent. In his spare time Graham enjoys spending time out socialising with his friends and eating Pizza!!
“We were treated very professional from the start to the finish, from the initial call handler, through to the sales team, not forgetting the friendly and professional engineers that fitted the equipment.
We will certainly be using them again for any future equipment, breakdowns and gas safety checks. Thank you IDS.” – Dave Morton, Life’s A Beach, Brean
“IDS offers excellent customer support – my life as a School Business Manager would be a lot easier if all companies were as swift and professional. Thank you very much IDS.” – Nick Hunt, Primary School, Dorset
“Must say, I have been very impressed by your efficiency on this contract so far, as have the client”. – Lewis Taylor, Contracts Manager, Integral UK
“The team at Ian Dance Services provide an excellent service. High quality workmanship, excellent customer care and advice is always given in a timely and professional manner. I cannot speak highly enough of the excellent service we receive. I would highly recommend this company to any type of catering operation.” – Vicky Avery, (Operations Manager), Edwards and Ward
“Fantastic service. We have been using Ian Dance Services for years and will continue for many more. Great banter! Very friendly and efficient.” – Emily, Strumpets with Crumpets