OUR FAMILY - YOUR BUSINESS
Ian Dance created IDS in 1988 after a long career in the catering industry. Building networks with local businesses, the MOD, schools and care homes, Ian created a portfolio of clients who continue to use IDS today. In 2009 Ian retired leaving his sons Bruce and Glynn to take IDS forward. They have brought to the business a wealth of experience in the catering arena including working in hotels and restaurants. With qualifications in gas and electric engineering, our team is able to deal with an array of catering engineering requirements.
If you’re looking for catering equipment service engineers and installers in the South West, you’ve come to the right place. At Ian Dance Services Ltd our engineers are highly experienced and can provide a comprehensive range of catering engineering and services, including installation, repairs, maintenance and servicing. We fully understand that time waits for no one in the catering industry, which is why we endeavor to ensure that our work is always completed as quickly as possible, without compromising on quality.
BETTER CATERING ENGINEERS FOR THE SOUTH WEST
From the very beginning our close-knit family business has provided support to various catering establishments, including M.O.D sites, Hospitals, Schools, Restaurants, Care homes and Public houses for many years. Our customers are located in and around Weston-Super-Mare, Bristol, Bath and Taunton as well as areas further afield such as Cornwall, Dorset and the Midlands. Our staff are fully trained and qualified and are constantly keeping up-to-date with the latest changes and developments in the industry in order to provide you with the best possible service. Our Gas Safe registered and electrically qualified engineers are dedicated to providing you with the utmost levels of service, keeping downtime to an absolute minimum and helping you to continue doing what you do best without disruption.
ONLY THE HIGHEST STANDARDS
Despite providing an extremely high-quality service, we keep our costs consistently low, ensuring that we are a cost-effective option. This allows you to benefit from our skill and expertise without exceeding your budget. With an in-depth understanding of the catering industry, we’re able to see things from the point of view of our customers in the industry, ensuring that we’re able to deliver upon your expectations time and time again.
MEET THE TEAM
Bruce – Director
Not only one of our Directors, Bruce is also an engineer, our policy & legislative guru and an occasional tea maker. Bruce is very focused on moving IDS forward within a constantly changing environment
Glynn – Director
Along with being Co-Director, Glynn is our chief engineer. What Glynn does not know about catering engineering is not worth worrying about. His knowledge is so great we often use him as an encyclopaedia. Glynn always finds solutions to even the most complicated fix.
Jamie is one of our splendid engineers who is also Bruce’s son. He is an extremely knowledgeable and reliable engineer who loves challenges. His tenacious approach always results in getting the job done. His tea making skills are remarkable.
Ben is our fantastic engineer who relishes in a good installation and hopes to have his own Installation team soon. Along with Jamie, Ben is very knowledgeable, determined and can be relied upon to complete even the most problematic repairs.
Our accounts guru with an incredible memory for facts and figures. From proforma’s to purchase orders and invoices to enquiries – Ben has it covered. He keeps us all in line with his sense of humour and petty cash purchases.
The first point of contact for quotes, servicing and engineering allocations – marvellous Mike works to co-ordinate all things IDS on a daily basis. He is fantastic at prioritising jobs, his knowledge on spare parts is growing by the day and our customers think he’s great.
“We were treated very professional from the start to the finish, from the initial call handler, through to the sales team, not forgetting the friendly and professional engineers that fitted the equipment.
We will certainly be using them again for any future equipment, breakdowns and gas safety checks. Thank you IDS.” – Dave Morton, Life’s A Beach, Brean
“IDS offers excellent customer support – my life as a School Business Manager would be a lot easier if all companies were as swift and professional. Thank you very much IDS.” – Nick Hunt, Primary School, Dorset
“Must say, I have been very impressed by your efficiency on this contract so far, as have the client”. – Lewis Taylor, Contracts Manager, Integral UK
“The team at Ian Dance Services provide an excellent service. High quality workmanship, excellent customer care and advice is always given in a timely and professional manner. I cannot speak highly enough of the excellent service we receive. I would highly recommend this company to any type of catering operation.” – Vicky Avery, (Operations Manager), Edwards and Ward
“Fantastic service. We have been using Ian Dance Services for years and will continue for many more. Great banter! Very friendly and efficient.” – Emily, Strumpets with Crumpets